الوصف
Experience
Contact
Providing technical support and maintenance for computer hardware and high-tech
equipment.
- Diagnosing and resolving hardware and software problems.
- Installing, configuring and maintaining operating systems, software applications and
hardware peripherals.
-Conducting training sessions for end users on IT best practices and software applications.
-server management and workgroup lan ip4/6 secure user • Resolved customer inquiries via
phone/email/chat about desktop/laptop issues, software problems, and printer errors
• Troubleshot basic technical issues using diagnostic tools and online resources; escalated
complex cases to senior staff
• Assisted in setting up new employee devices with email accounts, antivirus software, and
productivity apps
Expert en informatique
Assistance technique
• assisted the IT support team in resolving employee technical issues.
• installed and configured software applications, printers, and other peripherals.
• provided basic network support, including troubleshooting connectivity issues
and configuring network settings.
• contributed to the development of knowledge base articles and end-user
training materials
•Assisted senior developers in writing code for web applications using languages
like JavaScript, Python,php. . .
•Proficiency in Windows and macOS operating systems
•Experience with Microsoft Office 365 and Google Workspace
•Strong troubleshooting and problem-solving skills
•Knowledge of network fundamentals including TCP/IP, DNS, DHCP
•Familiarity with Active Directory and Group Policy management
•Proficiency in installing, configuring, and troubleshooting computer hardware
• Excellent communication and interpersonal skills
•Networking Device Management (Cisco routers/switches/Wireless APs; SonicWall
firewalls)
•Productivity Suites: Microsoft Office 365 ProPlus; Google Workspace (formerly G Suite)
•acquired skills in high-precision maintenance of computers,Practical Experience
Diagnosed and resolved hardware and software issues for computers and smart devices.
Installed and maintained operating systems, drivers, and peripheral devices.
Delivered user training sessions to enhance IT efficiency and best practices.
Configured and managed local area networks (LAN), including switches and routers.
Set up and maintained servers tailored to client-specific needs.
Troubleshot and optimized network performance and ensured robust security measures.
Oversaw daily operations of a technology-focused shop, including sales and repair services.
Assembled devices and installed drivers for cameras and other peripherals
Performed accurate data entry for inventory and financial management systems.
Provided technical support for system updates, debugging, and troubleshooting.
Maintained IT infrastructure in retail and hospitality environments.