الوصف
Key Responsibilities:
Responding to Inquiries: Answer customer questions via phone, email, live chat, or social media, providing accurate information about products, services, and policies.
Resolving Complaints: Handle customer complaints with patience and professionalism, aiming to resolve issues promptly and satisfactorily.
Processing Transactions: Assist customers with orders, returns, and exchanges, ensuring all transactions are accurately documented.
Maintaining Records: Keep detailed records of customer interactions, including inquiries, complaints, and resolutions, to inform future interactions and improve service quality.