Description
Job Description
EXPORT COORDINATOR
Responsibilities:
Process export shipments
Make bookings with ocean carriers
Communicate daily with carriers, suppliers, and various departments within the company
Maintain/update customer profiles for all clients
Maintain excellent relationships with multiple freight forwarders
Operational duties to include coordination with shippers, truckers, steamship lines and overseas offices for the export of shipments
Complete process of shipment includes arranging for pick-up, booking, document preparation (bill of lading, invoicing, etc. ) forwarding follow-up with tracking and tracing to final destination
Maintain communication with vendor, customer, and carriers
Ensure cost-effective rates with service providers to ensure maximum profitability
Maintain standard operating procedures and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers
Immediately report problems, operation disputes or discrepancies to supervisor
Resolve issues respective to meeting client requirements, data input - general customer service inquiries related to tracking & tracing.
Perform other duties as requested or assigned